SLAs are a means of clarifying which service you can expect from us.
SLA stands for Service Level Agreement

Don’t care when you have to wait for an answer? Or would you rather be able to reach someone within the same day? It is all possible with the SLA packages that we have put together for you. View a brief overview of all SLAs on the page below. The following pages explain in detail what options you have for each standard SLA.

Of course you can also put together a tailor-made SLA with us. For example, are you open on days during the weekend, but do you not immediately see a fit with the highest SLA? Then we look together for an SLA that suits you best.

Our Service Packages

What do you value?

SLA 0

Tickets & calls during opening hours

SLA 1

Everything from SLA 0 + WhatsApp

SLA 2

Everything from SLA 1 + Contact moments from 10am – 8pm. Emergency line available.

SLA 3

Everything from SLA 2 + Email support. Discount on working hours cat. 1.

SLA 4

Everything from SLA 3 + Insight into the planning.

SLA 5

Everything from SLA 4 + Response time within 1 working day. Discount on working hours cat. 2 + gift.

SLA 6

Everything from SLA 5 + Contact moments longer working days, also on Saturdays. Gift & 1 free meeting.

SLA 7

Everything from SLA 6 + Contact moments: possible on Sundays & holidays. Discount on working hours cat. 3. Gift & 2 free meetings.

SLA 8

Everything from SLA 7 + 24/5 possibility of contact. Contact times possible on weekends and public holidays between 9 am – 10 pm.

SLA 9

Everything from SLA 8 + 24/7 possibility of contact. Discount on working hours from cat. 4. Discount on the intervention rate + gift.

Prices and conditions can only be viewed by our customers.

Would you like to request a SLA Please contact us at support@nybe.be